Refund Policy
At Evergreen Sitters, we strive to provide a seamless online experience. However, if a technical fault on our website prevents you from successfully booking or paying for our services, you may be eligible for a refund under the conditions outlined below.
1. Eligibility for a Refund
A refund will only be provided if:
- A technical issue on our website (www.evergreensitters.co.uk) caused an incorrect charge or failed transaction.
- The issue is reported to us within 7 days of the transaction.
- We verify that the fault originated from our website and not due to user error, browser incompatibility, or third-party issues (e.g., internet service disruptions, bank processing errors).
2. Non-Refundable Cases
Refunds will not be provided for:
- Change of mind or incorrect bookings.
- User errors, such as entering incorrect details.
- Service cancellations or no-shows.
- Technical issues caused by third-party services or payment providers.
3. Refund Process
- To request a refund, email us at support@evergreensitters.co.uk with your transaction details and a description of the issue.
- We will review and respond within 5 business days.
- If approved, refunds will be processed back to the original payment method within 7-10 business days.
4. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Continued use of our website implies acceptance of any changes.
For further assistance, contact us at support@evergreensitters.co.uk.